Luggage damaged at Malaga Airport

Hi, I came across your blog of the Malaga airport guide and I have aquestion.
I just returned from Malaga to Bucharest, when I got home I noticed anextra sticker with a barcode and the writing 'AGP/27FEB XH 009266' next tothe severed elastic strings on top. I assume the sticker was placed byMalaga airport staff after the damage was done to my backpack. What can Ido in this situation, is there any chance of compensation for the damageto my backpack, what does the extra sticker with the barcode and all mean?
Looking forward to a reply.
Best regards.

Hi,You need to take pictures and phone up your insurance company and get intouch with the airline. The airlines use different baggage companies. The problem is that sometimes the excess is more than the damage. and in the end you end up not claiming. This happens all the time Regards Joanne